Cancellation Policy

This Cancellation Policy outlines the rules and guidelines for canceling room bookings made through Piyush Hotels(“Platform”). As a multi-hotel booking portal, each partner hotel may define its own cancellation and refund terms. This policy ensures transparency for guests and partner hotels regarding cancellations and charges.

1. Hotel-Specific Cancellation Rules

Every Partner Hotel has its own cancellation policy. Guests must carefully review the cancellation terms displayed on the hotel listing and during the booking process. These terms may include:

• Free cancellation within a specific time period
• Partial refunds with deduction of charges
• Non-refundable bookings
• Dynamic cancellation rules during peak seasons or events

2. How to Cancel a Booking

Guests can request cancellation through:

• The “My Bookings” section on the platform
• Customer support via email or phone
• Direct cancellation request processed through the Partner Hotel

3. No-Show Policy

If a guest fails to check in on the reserved date without canceling the booking, the Partner Hotel’s no-show policywill apply. Most hotels treat no-shows as non-refundable.

4. Refund Timelines

Once a cancellation request is approved, refunds (if applicable) will be processed within:

• 5–7 business days for standard refunds
• 7–14 business days during peak seasons

5. Non-Refundable Bookings

Some room types or promotional offers may be strictly non-refundable. These will be clearly marked during booking. Once confirmed, such bookings cannot be canceled or refunded under any circumstances.

6. Platform Service Fees

In certain cases, the Platform may charge a small service or processing fee. These fees, if applied, are non-refundable.

7. Special Circumstances

In rare cases such as natural disasters, government restrictions, or medical emergencies, the platform may assist in negotiating refunds or rescheduling with the Partner Hotel. Final approval depends solely on the hotel’s policy.

8. Contact for Cancellation Assistance

For cancellation-related help, please contact:
support@thepiyushhotel.com
info@thepiyushhotel.com

Last updated: 2025