Refund Policy

This Refund Policy explains how refunds are handled for bookings made through Piyush Hotels (“Platform”). Our platform allows users to book rooms at multiple partner hotels through a unified interface.

1. Booking Refund Eligibility

Refunds depend on the cancellation policy of the specific hotel that you booked. Each partner hotel may have different policies including:

• Fully refundable bookings
• Partially refundable bookings
• Non-refundable bookings

2. Platform Fees

In certain cases, the platform may charge a small processing fee which is non-refundable.

3. Refund Processing Time

Approved refunds are processed within 5–7 business days.

4. Booking Errors

If any incorrect booking was caused due to a technical issue on the platform, you may be eligible for a full refund.

5. No-Show Policy

If a guest fails to arrive at the hotel, refunds follow the hotel’s own no-show policy.

6. Contact for Refund Support

For refund-related queries, email:
support@thepiyushhotel.com

Last updated: 2025